Privacy Policy

Effective Date: 1.1.2025

Welcome to Luneco Wellbeing. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, participate in our therapeutic massage, breathwork, body-mind wellbeing sessions, or engage in our events and community activities.

1. Information We Collect

We collect personal information from you in a variety of ways to provide our services effectively. The types of personal information we may collect include:
  • Personal Identification Information: Name, email address, phone number, date of birth, address, and any other information you voluntarily provide when booking a session (in-person, online, or group), attending an event, or contacting us.
  • Health Information: Relevant health and wellness information necessary to provide therapeutic massage, breathwork, or body-mind wellbeing services. This may include medical history, injuries, or other health-related data to ensure safe and effective treatment.
  • Payment Information: If you purchase a service, we collect payment information (such as credit card details) through secure third-party payment processors. We do not store your financial information.
  • Event Participation Information: If you register for events, workshops, or community activities, we may collect additional information related to your participation.
  • Non-Personal Identification Information: Information about your use of our website, such as browser type, operating system, Internet service provider, and Internet Protocol (IP) address.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our website and improve your experience.

2. How We Use Your Information

We may use your personal information for the following purposes:
  • To Provide and Manage Our Services: To deliver therapeutic massage, breathwork, body-mind wellbeing services, both in-person and online, and to manage appointments, group sessions, and events.
  • To Communicate with You: To send you information about your sessions, reminders, confirmations, and any changes to scheduled services or events.
  • To Improve Our Services: To understand your needs better and enhance our offerings, including feedback collection, customer surveys, and analysing website usage.
  • To Market Our Services: To send you promotional materials, newsletters, or other communications about services, upcoming events, workshops, and community activities that may interest you. You can opt-out of marketing communications at any time.
  • To Comply with Legal Obligations: To comply with applicable Australian laws, regulations, and court orders, including maintaining accurate records and responding to legal requests.
  • For Analytics and Research: To analyse usage of our website and services to improve our offerings, user experience, and marketing strategies.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:
  • Consent: When you provide your personal information voluntarily, you consent to its processing for the purposes outlined in this policy.
  • Contractual Necessity: Processing your data is necessary to provide the services you request, such as booking a session or attending an event.
  • Legal Obligation: We may process your data to comply with applicable laws and regulations.
  • Legitimate Interests: We may process your data to pursue our legitimate interests, such as improving our services and managing our business, provided that those interests do not outweigh your rights and freedoms.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

5. Transfer and Security of Data

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers, encryption, and access controls to safeguard your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your personal information may be transferred and stored on servers located outside your state, province, or country where the privacy laws may not be as protective as those in your jurisdiction. By providing us with your information, you consent to the transfer and storage of your information in Australia and any other country where we operate.

6. Service Providers (Third-Party Providers)

We may share your personal information with trusted third-party service providers to perform services on our behalf, such as:
  • Payment Processors: To process your payments securely.
  • Email Service Providers: To send emails, newsletters, and marketing communications.
  • Analytics Providers: To analyse website usage and improve our services (e.g., Google Analytics).
  • Event Management Platforms: To manage bookings and registrations for sessions, workshops, and community events.
These third-party providers are contractually obligated to protect your personal information and are not permitted to use or disclose your information for any purpose other than providing services to us.

7. Analytics (Including Google Analytics)

We use third-party analytics services, such as Google Analytics, to collect and analyse information about how visitors use our website. Google Analytics uses cookies to collect information about website usage and visitor behaviour. This information is used to improve our website and services. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
You can learn more about how Google uses data when you use our website by visiting Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

8. Links to Other Sites (continued)

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policies of any third-party websites you visit to understand how your personal information may be collected, used, or shared.

9. Your Rights and Choices

You have certain rights regarding your personal information, subject to local laws. These may include the right to:
  • Access Your Information: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
  • Withdraw Consent: If we have collected and processed your personal information based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of any processing conducted prior to your withdrawal or processing conducted under other legal grounds.
  • Opt-Out of Marketing Communications: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
  • Request Deletion or Restriction of Your Information: You may ask us to delete or restrict the processing of your personal information, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

11. GDPR Compliance (For European Union Residents)

11.1 Legal Basis for Processing Personal Data: If you are a resident of the European Union (EU), we process your personal data under the following legal bases:
  • Consent: We may process your personal data if you have given your explicit consent to the processing.
  • Contractual Necessity: We may process your personal data to fulfil a contract with you or to take steps at your request before entering into such a contract.
  • Legitimate Interests: We may process your personal data for our legitimate interests, provided these interests do not override your rights and freedoms.
  • Legal Obligations: We may process your personal data to comply with our legal obligations.
11.2 Your Rights Under GDPR: As an EU resident, you have the following rights regarding your personal data:
  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You have the right to request that we delete your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer your personal data to another organisation or directly to you, under certain conditions.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section of this Privacy Policy.
11.3 Data Transfers: If we transfer your personal data outside the EU, we will take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, including GDPR.
11.4 Retention of Data: We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
11.5 Security of Data: We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction.
 

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, please contact us at:

Luneco Wellbeing
Email: hello@luneco.com.au
Phone: 0423 704 261

We take your privacy seriously and will respond to your inquiry as soon as possible.

By using our website and services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.